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What is change?
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Basics of change, including definitions and examples
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The need for change and its nature from strategic to personal levels
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Change process and Cycle
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Human Reaction to Change
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The pace of change and the pace at which people adopt change
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The Four-Room Apartment of change and how to use it
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How organizational culture can impact change
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Stakeholder mapping to appreciate who will be affected by change & what action to take
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Deciding on a Suitable Change Approach
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Uncovering the enablers and constraints within your change
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Selecting the Appropriate Tactic for Implementation
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Choosing the best managing style for every aspect of change
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Change start points: top-down, bottom-up or pilot sites
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Agreeing change targets and objectives
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Clarify the role of managers and other change agents
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Identify the skills and qualities of effective change agents
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Dealing with Resistance
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Use the change curve to overcome individual barriers to change
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Prepare motivational communication plans
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Adapting to Change
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Strategies for Dealing with Anger
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Managing Stress
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Monitor Progress and Maintain Momentum
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Workshop Wrap-Up