Course Overview
Surprisingly up to 80% of so called ‘problems’ in today’s business world are due to some kind of communication blockage or error. To effectively tackle this wastage of time and resources people can tap into vast resources not actually learned at school and get to the core of interpersonal communication by learning some essential techniques. This course delves through building rapport, practicing the reciprocity principle, dealing with different personality types & active listening; together with learning to be assertive to achieve a ‘win-win’ in challenging situations while acting as a role model for others.
Course Outline
Effective communication review:
Communication styles
Body language
Voice qualities
The message: the words we say - four important phrases
Explaining clearly
Tuning in: active listening
Characteristics of successful communication
Assertiveness assessment
Becoming more assertive
Accentuating the positive
Disagreeing gracefully
Skillful compromising
Tools for success:
First impression & personal appearance
Enhancing people skills
Assertive language models
Brain enhancing techniques to enhance assertiveness
Secrets to great communication:
The reciprocity principle
Communication intelligence
Business etiquette
Rapport building
NLP assertiveness tool
