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1. Problems running the course 2. Problems launching or downloading the course 3. How does EasyLearning Work?
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» The course does not launch. Could it be my pop-up blocker? Please make sure you have disabled all pop-up or ad blockers, or configure your pop-up blocker to add campus.easylearning.org to the list of trusted sites.
Read our step-by-step guide to configuring your pop-up blocker » What plug-ins are required? The online version of these courses uses these plug-ins:
For Professional Development download Macromedia Flash (link will open in a new window). For Information Technology download Macromedia Shockwave (link will open in a new window). » What Operating Systems are supported? » What Browsers are supported? » The downloaded and installed course will not run Remember that, as per the installation instructions, if you are using Windows 2000, XP or NT, you need to run the ‘RUN FIRST‘ file first. If you did not run this file, simply go to the start menu/programs/training/course name and click on ‘NT 2K and XP users RUN FIRST', then try running the course again. The electronic registration screen should now open. If the course still does not run you will need to start the service for it manually. To do so, go to Control Panel/Administrative tools/Services, right click the License service and select start, then try running the course again. The electronic registration screen should now open. |
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» How do I register for a course? To register for a course follow these steps:
» Why do I get an invalid PIN code message when I try to redeem my PIN code? Please make sure you are on the correct site. EasyLearning is a worldwide initiative, with numerous sites. All these sites will have a different web address starting with http://campus.easylearning.org/sitename .
PIN codes are generated for specific sites and can only be redeemed on those sites. You will find the site on which your PIN code can be redeemed on the front of the Learning Card. If you do not remember which site your PIN codes can be redeemed on, you can also contact us at support@easylearning.org . » What is the difference between the online version of a course and the download version? How do I know which one to use? The EasyLearning courses are available in two versions: The online and the downloadable versions. Both versions are available at all time during the 3-month period and contain the same study material. You can use both versions at any given time.
Online version Accessing the course online is easy. As soon as you redeem the PIN code, you gain access to the course online. This course can then be launched from the ‘My Account/My Courses' page. The online version of the course is available via the Internet, from any computer that meets the minimum requirements. Remember that you will have to remain connected to the Internet to use the course. You can decide to use the downloadable version of the course at any time. Download version For users who prefer to access the course directly from their hard-drive, or for those who have limited access to the Internet, we have created a downloadable version of the course. This version can be downloaded from the ‘Course Launch' page as soon as you have redeemed your PIN code. When you have downloaded the course you can start the installation process, which, after several simple steps, will ask you to enter that same PIN code again to activate the course. Once the course is installed and activated, you can run your course from the computer on which it is installed, without being connected to the Internet. Simply go to Start/Programs/Training and run your course from your computer. » When I insert the 20-character PIN code, I receive an invalid PIN message. What should I do? A 1: This error happens when you attempt to redeem a PIN code that has already been redeemed. The PIN code can be used once to get the online course and once for the downloadable version of the course.
Please note that the PIN does not have to be entered every time you try to access the course. Once you have access to the course online, you can simply run it from the 'My Account' page without having to use the PIN code again. The same happens with the downloadable version of the course. Once the course is downloaded and installed, there is no need to use the PIN code again. You can simply run the course from the shortcut in the Start Menu or on the Desktop. A 2: Please make sure you remove the dashes when you enter the pin codes. So ABCDE-ABCDE-ABCDE-ABCDE would become ABCDEABCDEABCDEABCDE. » I had to format my hard drive due to a virus and my course was deleted as a result. How can I obtain the course again? Please contact us at support@easylearning.org and we will review your request. |
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» What is a Pre-Paid Learning Card/PIN code? This site uses a simple Pre-Paid Learning Card/PIN code mechanism to grant access to the training courses. One Pre-Paid Learning Card/PIN code unlocks one course for 3 months of unlimited access. Each Learning Card has a unique PIN Code. Hence, there is no way to replace lost cards other than by acquiring new cards.
» What is the cost of an e-learning course? Once you obtain a Pre-Paid Learning Card, you can access one e-learning course using the PIN code on the back of the card. You do not need to purchase the course once you have your PIN code.
» What is e-learning? E-learning is computer-based training, enabling people to learn no matter where they are so long as they have access to a personal computer. E-learning enables you to enhance your skills even if you can't attend a class.
» Where can I buy a Learning Card? » Can I take more than one course? You can take as many courses as you would like simultaneously. However, each PIN code is only valid for one course. |
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| » How do I get a Certificate of Completion? You can obtain Certificates of Completion on-line for your courses. To obtain the Certificate, you must complete the on-line test. You have three chances to take the test. The passing grade is 75%. Here is the procedure:
» Can I print or save my Certificate of Completion? To obtain your Certificate of Completion', you must first successfully pass the online test following course completion. Once you have passed the test, you will be presented with a link to the Certificate that can be printed or saved to the disk.
» How often is the EasyLearning curriculum updated? To ensure that our courseware provide the in-demand skills and training, we have developed our curriculum based on the current needs of the industry. Our curriculum is regularly updated to reflect the latest proven concepts and practices. |
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For more information Help Desk : 600-56-EASY (600-56-3279)
easylearning@etac.ae , support@etac.ae (For Technical Inquiries )
Copyright © 2006, All rights reserved for Etisalat Academy.
